Terms of Service

1 Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Valles Global, LLC ("Company," "we," "us," or "our"), a limited liability company organized under the laws of Illinois, operating the RentalsHandled platform ("Platform") available at rentalshandled.com.

By accessing or using the Platform — whether as a landlord, property manager, or tenant — you represent that you have read, understood, and agree to these Terms, our Privacy Policy, and any additional guidelines or policies we post. If you are using the Platform on behalf of a business, you represent that you have authority to bind that entity to these Terms.

These Terms were last updated on April 27, 2026. The most current version always governs.

2 Service Description

RentalsHandled is an AI-powered property management platform that provides landlords and property managers with tools to manage residential and commercial rental properties. The Platform includes:

• AI-powered tenant communication — Automated phone calls, email, and chat in English and Spanish, handling maintenance requests, rent reminders, and general tenant inquiries
• Rent collection — ACH bank transfers and credit/debit card payment processing via Stripe
• Landlord payouts — Automated disbursement of collected rent to landlord bank accounts via Stripe Connect
• Tenant screening — Background checks, credit checks, and eviction history via TransUnion SmartMove (with required tenant authorization)
• Lease management — AI-assisted lease drafting and legally binding e-signature collection
• Maintenance management — Tenant maintenance request intake, tracking, and contractor coordination
• Tenant portal — Secure tenant-facing interface for payments, documents, and maintenance history
• Document storage — Secure storage of leases, notices, and property documents

We reserve the right to add, modify, or discontinue features at any time. We will provide reasonable notice of material changes affecting existing subscribers.

3 Accounts & Eligibility

Eligibility

You must be at least 18 years old and legally capable of entering a binding contract to use the Platform. The Platform is intended for use in the United States.

Landlord Accounts

Landlord accounts are subscription-based. When you register, you must provide accurate information and keep it current. You are responsible for maintaining the confidentiality of your login credentials. You are liable for all activity that occurs under your account.

Tenant Accounts

Tenants access the Platform by invitation from a subscribing landlord. Tenant accounts are provided as part of the landlord's subscription. Tenants agree to these Terms when they create an account or interact with the Platform.

Account Security

You must notify us immediately at support@rentalshandled.com if you suspect unauthorized access to your account. We are not liable for losses resulting from unauthorized account use where you failed to notify us.

4 Subscription, Billing & Cancellation

Subscription Plans

Landlords access the Platform through a paid subscription. Current pricing is displayed at rentalshandled.com/pricing. We may offer different tiers based on unit count, feature access, or usage volume.

Billing

Subscriptions are billed in advance on a monthly or annual cycle (as selected at signup) via Stripe. By providing a payment method, you authorize us to charge the applicable fees on a recurring basis until you cancel. All fees are in USD.

Free Trials

If we offer a free trial, your subscription will automatically convert to a paid plan at the end of the trial period unless you cancel before the trial ends. We'll send a reminder before conversion.

Price Changes

We may change subscription pricing. We will give you at least 30 days' advance notice of any price increases, and the new price will take effect on your next billing cycle after the notice period.

Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting support. Cancellation takes effect at the end of your current paid billing period — you will not be charged for the next cycle, and you retain access until the period ends. We do not provide prorated refunds for partial months unless required by law.

Refunds

All subscription fees are generally non-refundable. If you believe you were charged in error, contact us within 30 days of the charge at support@rentalshandled.com and we will investigate in good faith.

Failed Payments

If payment fails, we will attempt to notify you and retry the charge. If payment is not resolved within 7 days, we may suspend your account. You remain liable for any outstanding amounts.

5 Payment Processing Terms

Rent Collection Fees

When tenants pay rent through the Platform, the following transaction fees apply and are deducted from collected amounts before landlord disbursement:

Landlords may configure whether fees are absorbed or passed to tenants, within the options available in the Platform. Landlords are responsible for disclosing any tenant-facing fees as required by applicable state law.

Stripe Connect — Landlord Payouts

Landlord payouts are processed through Stripe Connect. By receiving payouts through the Platform, you agree to Stripe's Connected Account Agreement. You must provide accurate banking and identity information as required by Stripe for KYC/AML compliance. Payout timing is subject to Stripe's standard processing schedules (typically 2 business days for ACH).

We Are Not a Bank

RentalsHandled is not a bank, money transmitter, or financial institution. We facilitate payment processing through Stripe but do not hold, custody, or transmit funds ourselves. All payment services are provided by Stripe, Inc. under Stripe's own licenses and agreements.

Disputed Transactions

If a tenant disputes a charge (chargeback), we will assist in providing documentation for dispute resolution. Landlords are responsible for any chargebacks, fees, or losses arising from disputed tenant payments in excess of amounts held in reserve by Stripe.

Tax Responsibility

You are solely responsible for reporting and paying all applicable taxes on amounts you receive through the Platform. We may issue 1099 forms to qualifying landlords as required by law.

6 Tenant Screening & FCRA Compliance

6.1 RentalsHandled's Role — We Are NOT a Consumer Reporting Agency

RentalsHandled is not a consumer reporting agency (CRA) as defined under the FCRA. We act as a technology platform and reseller/facilitator that connects landlords with TransUnion SmartMove, a licensed consumer reporting agency, to obtain tenant screening reports.

This distinction matters:

• Consumer reports are generated and held by TransUnion SmartMove, not by RentalsHandled
• Disputes about the accuracy of consumer report information must be directed to TransUnion, not to us
• We do not independently verify or vouch for the accuracy of screening report contents
• Our role is limited to initiating the screening request with tenant authorization and delivering the report to the requesting landlord

6.2 Permissible Purpose

Under the FCRA, consumer reports may only be accessed for a permissible purpose. Landlords may only use tenant screening features on the Platform for the purpose of evaluating a prospective tenant's application for a rental dwelling. Any other use is prohibited and may violate federal law.

Landlords represent and warrant that:

• Each screening request is for a legitimate rental housing decision
• They will use consumer report information only for the disclosed permissible purpose
• They will not use screening results to discriminate on any basis prohibited by the Fair Housing Act or applicable state law (see Section 7)
• They will safeguard consumer report information and not disclose it to unauthorized third parties

6.3 Required Tenant Authorization & Disclosure

Before any screening report is obtained, the Platform requires:

• Written disclosure: The tenant/applicant must receive a clear written disclosure that a consumer report may be obtained for housing purposes, as required by FCRA § 604(b)(2)
• Written authorization: The tenant/applicant must affirmatively authorize the screening — a checkbox or e-signature is recorded in the Platform
• Identity verification: The applicant must provide accurate identifying information (name, date of birth, Social Security Number, current address) to TransUnion SmartMove

RentalsHandled provides the disclosure and authorization workflow within the Platform. Landlords must not attempt to circumvent this authorization workflow. Any screening request initiated without proper authorization violates the FCRA and these Terms, and will result in immediate account termination.

6.4 Adverse Action — Landlord's Legal Obligation

If a landlord takes an adverse action based wholly or in part on information in a consumer report — including but not limited to: denying a rental application, requiring a co-signer, charging a higher security deposit, or offering different terms than advertised — the landlord must comply with FCRA adverse action requirements:

Before Taking Adverse Action (Pre-Adverse Action Notice)

Before finalizing any adverse decision based on a consumer report, landlords must provide the applicant with:

• A copy of the consumer report that was used in the decision
• A copy of A Summary of Your Rights Under the Fair Credit Reporting Act (provided by the FTC; available at ftc.gov)
• Reasonable time (generally 3–5 business days is recommended) for the applicant to review and respond before the adverse decision is finalized

After Taking Adverse Action (Adverse Action Notice)

After taking adverse action, landlords must provide a written Adverse Action Notice containing:

• The name, address, and phone number of TransUnion SmartMove (the consumer reporting agency that provided the report)
• A statement that TransUnion SmartMove did not make the decision and cannot provide the specific reasons for it
• Notice of the applicant's right to a free copy of their consumer report from TransUnion within 60 days of the adverse action
• Notice of the applicant's right to dispute the accuracy or completeness of information in their report with TransUnion

RentalsHandled provides an adverse action notice template within the Platform as a convenience. Use of this template does not constitute legal advice, and landlords remain solely responsible for ensuring their adverse action notices comply with all applicable federal and state law. We strongly recommend consulting an attorney for adverse action procedures.

6.5 Applicant Rights Under the FCRA

Tenants and rental applicants have the following rights under the FCRA:

• Right to know: You have the right to know if a consumer report was used in a decision that adversely affected your application
• Right to a free report: You are entitled to a free copy of your consumer report from TransUnion SmartMove within 60 days of receiving adverse action notice
• Right to dispute: You have the right to dispute inaccurate or incomplete information in your consumer report directly with TransUnion SmartMove
• Right to add a statement: If a dispute is not resolved to your satisfaction, you may add a statement of up to 100 words to your file explaining your position
• Right to know who accessed your report: You may request a disclosure of entities that have accessed your consumer report
• Right to seek damages: If your FCRA rights are violated, you may have a private right of action in federal court

To exercise any of these rights with respect to your TransUnion SmartMove report, contact TransUnion directly. To report concerns about how a landlord using our Platform handled your consumer report, contact us at support@rentalshandled.com.

6.6 State Law Compliance

Many states have tenant screening laws that impose additional requirements beyond the FCRA — including limits on what information may be considered, how old criminal records may be, and whether certain fees may be charged to applicants. Landlords are solely responsible for complying with all applicable state and local screening laws. RentalsHandled does not represent that our Platform automatically ensures compliance with all state screening requirements.

6.7 Landlord FCRA Certification

By initiating any screening request through the Platform, the landlord certifies to RentalsHandled and to TransUnion SmartMove that:

• The information will be used solely for the permissible purpose of evaluating a housing application
• The required disclosures and authorizations have been obtained from the applicant
• They will comply with all FCRA adverse action requirements
• They will comply with all applicable federal, state, and local laws governing tenant screening and housing

Violation of this certification is grounds for immediate account termination and may expose the landlord to significant legal liability. RentalsHandled reserves the right to report FCRA violations to appropriate regulatory authorities.

7 Fair Housing Act Compliance

Federal Fair Housing Act

The Fair Housing Act (42 U.S.C. § 3604 et seq.) prohibits discrimination in the sale, rental, and financing of housing based on race, color, national origin, religion, sex, familial status, and disability. Additional protected classes exist under state and local law (e.g., source of income, sexual orientation, gender identity, marital status, age).

Landlord Responsibilities

Landlords using our Platform represent and warrant that they will:

• Apply consistent, objective rental criteria to all applicants regardless of protected class
• Not use screening results or AI-generated communications as a pretext for discrimination
• Not instruct our AI to treat applicants differently based on any protected characteristic
• Comply with reasonable accommodation and modification requirements for applicants and tenants with disabilities
• Comply with all applicable state and local fair housing laws in addition to federal requirements

AI Communications & Fair Housing

Our AI is designed to communicate in a neutral, consistent, non-discriminatory manner with all tenants and applicants. However, the AI's communications are directed by landlord configurations and instructions. Landlords must not configure the AI or use Platform features in any way that would produce discriminatory outcomes or communications. We reserve the right to suspend accounts that we believe are using the Platform to facilitate housing discrimination.

No Legal Advice

Nothing in these Terms or in the Platform constitutes legal advice on fair housing compliance. Landlords with questions about their fair housing obligations should consult qualified legal counsel. Resources are available through the U.S. Department of Housing and Urban Development (HUD) and the National Fair Housing Alliance.

8 AI Limitations & Landlord Responsibility

Nature of AI Responses

RentalsHandled uses artificial intelligence to generate automated responses in tenant communications including phone calls, emails, and chat. You acknowledge that:

• AI responses are automated — they are generated by AI models based on context and training data, not by licensed attorneys, real estate professionals, or human property managers
• AI can make mistakes — AI responses may be inaccurate, incomplete, contextually inappropriate, or legally insufficient in specific situations
• AI is not a substitute for professional judgment — for legally sensitive situations (evictions, discrimination complaints, ADA accommodations, etc.), human review and professional counsel are essential
• AI does not create landlord-tenant legal relationships — the legal relationship is between the landlord and tenant; AI is a communication tool only

Landlord Remains Responsible

Notwithstanding any AI-generated content or communications:

• The landlord remains solely responsible for all rental decisions, including application approvals and denials, lease terms, and evictions
• The landlord remains responsible for the accuracy of information communicated to tenants through the Platform
• The landlord is responsible for reviewing AI-generated communications when legally sensitive situations arise
• The landlord is responsible for ensuring that AI-generated lease documents are legally compliant in their jurisdiction before execution
• RentalsHandled does not practice law and AI-generated leases are not legal advice

Call Recording Disclosure

AI-initiated phone calls may be recorded. We provide an automated disclosure at the start of such calls. Landlords are responsible for ensuring compliance with any additional consent requirements under their state's wiretapping or recording laws (some states require all-party consent).

Bilingual Communications

Our AI communicates in English and Spanish. Translation accuracy cannot be guaranteed in all cases. For legally critical communications, landlords should ensure translations are reviewed by a qualified human translator.

9 Electronic Signatures & Records

The Platform supports electronic signature collection for lease agreements and other documents pursuant to the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq., and the Illinois Electronic Commerce Security Act, 5 ILCS 175.

Legal Validity

Electronic signatures collected through the Platform have the same legal force and effect as handwritten signatures. Lease agreements executed via e-signature are legally binding contracts between the landlord and tenant.

Consent to Electronic Records

By using the e-signature feature, both parties consent to conducting the transaction electronically and to receiving electronic records. Either party retains the right to request paper copies of signed documents.

Signature Audit Trail

The Platform maintains an audit trail for each e-signature event, including the signer's identity verification, IP address, timestamp, and document hash. This audit trail is available to landlords for dispute resolution purposes.

Jurisdiction-Specific Requirements

Certain lease-related documents may have additional requirements under state law (e.g., witness requirements, notarization). Landlords are responsible for ensuring that their jurisdiction does not impose requirements that e-signatures alone cannot satisfy for their specific document type.

10 Data Ownership & License

Your Data Is Yours

Landlords own their data. This includes property information, tenant records, lease documents, payment history, maintenance logs, and any other data that landlords upload or generate through the Platform.

License to Us

By using the Platform, you grant Valles Global, LLC a limited, non-exclusive, royalty-free license to access, process, store, and display your data solely for the purpose of providing the Platform services to you. We do not claim ownership of your data.

Data Export

Landlords may export their data at any time from the Platform dashboard. Upon termination of a subscription, we will provide a data export opportunity for 30 days following the termination date, after which data may be deleted in accordance with our Privacy Policy retention schedule.

Aggregated Data

We may use anonymized, aggregated data derived from Platform usage (not identifiable to any individual or property) for internal analytics, product improvement, and research purposes. This does not constitute a sale of your personal data.

Tenant Data

Tenant personal data is collected on behalf of the subscribing landlord. Landlords are data controllers for tenant data in their accounts; RentalsHandled acts as a data processor. Landlords are responsible for their own privacy obligations toward tenants under applicable law.

11 Acceptable Use Policy

You agree not to use the Platform to:

• Violate any applicable law or regulation, including the FCRA, Fair Housing Act, or consumer protection laws
• Harass, threaten, or discriminate against tenants or applicants
• Submit false or misleading information to the Platform or to TransUnion SmartMove
• Attempt unauthorized access to other users' accounts or data
• Reverse-engineer, decompile, or disassemble any part of the Platform
• Use the Platform to send spam, unsolicited communications, or phishing messages
• Overload or disrupt the Platform's infrastructure or security systems
• Resell or sublicense Platform access without our written consent
• Use the Platform for any purpose other than legitimate property management
• Upload malware, viruses, or malicious code of any kind

Violation of this policy may result in immediate account suspension or termination without refund and may be reported to law enforcement or regulatory authorities where appropriate.

12 Intellectual Property

The Platform — including its software, design, AI models, algorithms, trademarks, logos, and all content created by RentalsHandled — is owned by Valles Global, LLC and protected by U.S. and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your legitimate property management purposes. You may not copy, modify, distribute, sell, or create derivative works of any Platform component without our express written consent.

User-submitted content (your data) remains yours as described in Section 10. By submitting content, you represent that you have the rights necessary to grant us the license described in Section 10.

13 Disclaimer of Warranties & Limitation of Liability

Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.

We do not warrant the accuracy of AI-generated content, screening reports (which are generated by TransUnion), or any third-party data. We are not responsible for the legal sufficiency of AI-generated leases or other documents in any particular jurisdiction.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VALLES GLOBAL, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES
• DAMAGES ARISING FROM AI ERRORS, MISCOMMUNICATIONS, OR AUTOMATED DECISIONS
• DAMAGES ARISING FROM THIRD-PARTY SERVICE FAILURES (STRIPE, TWILIO, TRANSUNION, ETC.)
• LOSSES RESULTING FROM UNAUTHORIZED ACCOUNT ACCESS DUE TO YOUR FAILURE TO MAINTAIN ACCOUNT SECURITY

IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL SUBSCRIPTION FEES PAID BY YOU TO US IN THE THREE MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.

14 Indemnification

You agree to defend, indemnify, and hold harmless Valles Global, LLC and its officers, directors, employees, and agents from any claim, demand, loss, liability, cost, or expense (including reasonable attorneys' fees) arising from or related to:

• Your violation of these Terms
• Your violation of any applicable law, including the FCRA or Fair Housing Act
• Your rental decisions, landlord-tenant disputes, or eviction proceedings
• Your failure to provide required FCRA adverse action notices
• Any claim by a tenant or applicant arising from your use of the Platform
• Your use of screening reports in a discriminatory or unlawful manner
• Your content or data submitted to the Platform that infringes any third-party right

15 Dispute Resolution & Arbitration

Informal Resolution First

Before initiating any formal proceeding, the parties agree to try to resolve disputes informally. Contact us at support@rentalshandled.com with a description of your dispute and desired resolution. We will attempt to resolve it within 30 days.

Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform — including questions about the existence, validity, or termination of these Terms — shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as modified herein.

• Arbitration shall be conducted in Cook County, Illinois (or remotely if both parties agree)
• The arbitrator shall apply Illinois law
• The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction
• Filing fees shall be allocated per AAA rules; each party bears its own attorneys' fees unless the arbitrator finds a claim frivolous

Class Action Waiver

YOU AND VALLES GLOBAL, LLC EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. All claims must be brought individually.

Exceptions

The arbitration requirement does not apply to: (a) claims that qualify for small claims court; (b) injunctive or equitable relief to protect intellectual property rights; or (c) claims where applicable law prohibits mandatory arbitration.

Opt-Out

You may opt out of this arbitration agreement by sending written notice to support@rentalshandled.com within 30 days of first accepting these Terms. Your opt-out notice must include your name, address, and a clear statement that you are opting out of arbitration. Opting out does not affect any other provision of these Terms.

16 Governing Law & Venue

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration under Section 15, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in Cook County, Illinois.

17 Termination

Termination by You

You may terminate your account at any time by canceling your subscription and requesting account closure at support@rentalshandled.com. Termination takes effect at the end of your current billing period.

Termination by Us

We may suspend or terminate your account and access to the Platform immediately, without prior notice or liability, if:

• You materially breach these Terms and fail to cure the breach within 10 days of notice (where cure is possible)
• You violate the FCRA, Fair Housing Act, or other applicable law using the Platform
• You engage in fraudulent, abusive, or illegal conduct
• We are required to do so by law or regulatory order
• We cease to operate the Platform

Effect of Termination

Upon termination: your right to access the Platform ceases immediately; your data remains accessible for export for 30 days following termination; outstanding payment obligations survive; and the following sections survive termination: 5 (Payment Processing), 10 (Data Ownership), 12 (IP), 13 (Liability), 14 (Indemnification), 15 (Arbitration), 16 (Governing Law), and 19 (General).

18 Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 14 days' notice via email to your registered address or via a prominent notice in the Platform. Your continued use of the Platform after the effective date of updated Terms constitutes your acceptance. If you do not agree to updated Terms, you must stop using the Platform and cancel your subscription before the changes take effect.

19 General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and any applicable order forms or supplemental agreements, constitute the entire agreement between you and Valles Global, LLC regarding the Platform and supersede all prior agreements
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect
• Waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets
• No Partnership: These Terms do not create a partnership, joint venture, employment, or agency relationship between you and Valles Global, LLC
• Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, or third-party service failures
• Notices: Legal notices to us must be sent to the address in Section 20. We may provide notices to you via your registered email address or through the Platform

20 Contact Information

Questions about these Terms? Reach out:

For privacy-related requests, see our Privacy Policy.