Rental Maintenance Tracking, Simplified

Categorized requests, tenant portals with detailed descriptions, and a contractor directory. Resolve maintenance issues faster than ever.

Start Tracking Maintenance

Maintenance Requests That Organize Themselves

From tenant submission to contractor assignment, RentalsHandled's maintenance tracking streamlines every step — so nothing falls through the cracks.

Request Categorization

Tenants select the category and priority when submitting. You review, approve, and assign — keeping everything organized.

Tenant Request Portal

Tenants submit requests with detailed descriptions through a simple portal. No more phone calls at midnight for a dripping faucet.

Contractor Directory

Save and manage your preferred contractors. Assign requests to contractors from your directory with their contact details handy.

Detailed Request Descriptions

Tenants describe the issue with category and priority selection. Detailed descriptions help you understand the problem before scheduling a visit.

Maintenance Doesn't Have to Be Chaos

If you've managed rental properties for any length of time, you know the drill: a tenant texts you at 10 PM about a leaky faucet. Another emails at 7 AM about a broken heater. Meanwhile, you're trying to remember which plumber handled the kitchen sink last quarter and whether the HVAC tech ever sent an invoice. Maintenance management is one of the most time-consuming parts of being a landlord — and it doesn't have to be.

RentalsHandled transforms maintenance from a chaotic game of phone tag into a streamlined workflow. Tenants submit requests through a simple tenant portal, select the category and priority, and you review and assign to a contractor. Every step is tracked, every cost is recorded, and every resolution is documented.

Tenants Select Category and Priority

When a tenant submits a maintenance request, they select the category and priority. Is it plumbing, electrical, HVAC, appliance, or structural? Is it an emergency that needs immediate attention, or a routine request that can wait? Tenants categorize their own requests, and you review and adjust as needed before approving.

Emergency requests — flooding, gas leaks, no heat in winter, electrical hazards, security issues — should be marked as high priority by tenants. You can also adjust the priority when reviewing requests. Organized by category and urgency, you can prioritize without reading through every request manually.

Tenant Portal: Self-Service That Actually Serves

Tenants access the maintenance request portal through a simple link or magic-login email. No passwords to forget, no apps to download. They describe the issue, select the category and priority, and submit. The request appears in your dashboard within seconds, categorized and ready for review.

Detailed request descriptions with category and priority selection help you understand the problem. A tenant saying "the sink is leaking" can select the plumbing category and describe what they see, which means fewer unnecessary visits and faster diagnoses.

Contractor Directory Without the Phone Tag

Once you've reviewed and approved a request, assigning a contractor is straightforward. RentalsHandled sends the contractor all the information they need: the issue description, property address, and your preferred scheduling notes. Contractors can update the status of the job through the platform, so you always know whether a repair is scheduled, in progress, or complete.

Maintenance costs are automatically tracked per property and feed directly into your expense tracking and property reports. You'll see exactly how much you're spending on maintenance for each unit, identify recurring issues, and make data-driven decisions about repairs versus replacements.

  • Submit and categorize requests by type and priority
  • Tenant self-service portal with detailed request descriptions
  • Contractor directory — save and manage your preferred vendors
  • Emergency request flagging and priority routing
  • Complete request history and resolution tracking
  • Maintenance costs integrated with expense and property reports
  • Contractor management with status updates and cost tracking

How Maintenance Tracking Works

1

Tenant Submits Request

Through the tenant portal, they describe the issue, select category and priority, and submit — no phone call needed.

2

You Review & Assign

You review the categorized request, approve it, and assign it to a contractor from your directory.

3

Resolve & Track

Track progress, confirm resolution, and costs are automatically logged to your property.

Frequently Asked Questions

How does request categorization work?
When a tenant submits a maintenance request, they select the category (plumbing, electrical, HVAC, etc.) and priority level (emergency, urgent, routine). You review the categorized request and decide how to proceed.
Can tenants submit maintenance requests with descriptions?
Yes. Tenants can submit detailed descriptions through the tenant portal, selecting the category and priority for their request. Detailed descriptions help landlords and contractors understand the problem before scheduling a visit.
How does the contractor directory work?
RentalsHandled lets you save and manage your preferred contractors in a directory. When a request is approved, you can assign it to a saved contractor from your list. Contractors receive job details and location information directly through the platform.
Can I track maintenance costs per property?
Yes. All maintenance expenses are tracked and categorized per property, feeding into your financial reports and P&L statements. You can see which properties require the most maintenance and identify recurring issues.
What counts as an emergency maintenance request?
Tenants select the priority level when submitting. Requests involving flooding, gas leaks, no heat in winter, electrical hazards, or security issues should be marked as emergencies. Landlords can also adjust priority when reviewing requests.
Do vendors need to create an account?
Vendors receive job details via email or text. They can update job status through a simple link — no account creation required. If you prefer, you can also add vendors to your saved list for quick dispatch.

Resolve Maintenance Faster

Categorized requests, tenant portals, and a contractor directory. Stop drowning in phone calls and start resolving issues.

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